ElevenLabs Launches Innovative Agent Transfer Feature for Enhanced AI Collaboration in Enterprises

ElevenLabs unveiled a new feature aimed at enterprises on Monday that enables artificial intelligence (AI) agents to interact with one another. Named Agent Transfer, this functionality allows conversations to shift from one agent to another when certain criteria are met. The initial agent also conveys prior conversation details to the new agent, aiding it in understanding the context and continuing the dialogue. The AI audio company asserts that this feature will empower businesses to create multiple AI agents with distinct areas of expertise.

ElevenLabs Unveils Innovative Agentic Functionality

In a broadcast on X (formerly Twitter), the AI company highlighted the launch of the new agentic functionality. Agent Transfer is an element of Conversational AI, facilitating communication and conversation sharing between two AI agents. Currently, it is accessible to enterprises, although the company has not clarified whether this feature will incur additional costs or be included in existing pricing structures. ElevenLabs has also provided guidance for developers looking to implement this feature through the Conversational AI on a support page.

As companies increasingly integrate AI agents into their operational processes, it becomes crucial to avert data silos, ensuring that information is not confined to a single business division while remaining inaccessible to others. While various AI leaders are exploring different strategies to establish consolidated data hubs, ElevenLabs is focusing on enabling agents to converse and exchange information.

The operational mechanics of this system are intriguing. Picture a scenario where the initial AI agent is engaged in a conversation that necessitates escalation, or encounters a situation where its knowledge base cannot further assist the human user. Normally, AI agents would either pass the dialogue to a human agent for continued assistance or log the request for a human agent’s follow-up.

With Agent Transfer, however, the AI agent can hand over the conversation to another agent better equipped to assist the user. The original chatbot will also pass along the history of the conversation, enabling the new agent to have a comprehensive understanding of the previous dialogue.

A critical application for this system lies within the customer support realm. Businesses could establish specialized AI agents tailored to manage general inquiries, technical issues, complaints, and more. By operating these AI systems concurrently, companies can enhance operational efficiency, as claimed by the organization.